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Stripe is only required if you want to accept bookings and payments through Hare. If you use your own booking methods (DMs, phone, your own website, etc.), Stripe setup is not needed. Your directory listing is always free regardless.

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How Payments Work with Hare

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Hare partners with Stripe, a secure payment service used by millions of businesses worldwide.

Hare uses Stripe Connect to process payments securely and get you paid quickly. Here's how it works:

Step 1: Client Books & Pays Deposit

When a client books your services, they pay a 30% deposit through our secure payment system.

Step 2: Deposit Transferred to You

The deposit (minus service fee) is automatically transferred to your bank account.

Step 3: Client Payment Process

Client pays 30% deposit at booking through our secure payment system. You receive your portion of this within 2 business days.

Step 4: Remainder Payment Processed

The remaining 70% (minus service fee) is automatically charged and transferred to your account 24 hours before the appointment.

Daily Payouts: Your funds are transferred to your bank account on a daily basis, typically arriving within 2 business days.

Payment Timeline

Booking

Client pays a 30% deposit when they book. You receive 93.5% of this amount.

24 Hours Before Appointment

24 hours before the appointment, the remaining 70% is automatically charged to their card on file. No action needed from you or them.

Understanding Fees

Hare charges a 6.5% finder's fee only on bookings made through Hare. Your directory listing is always free. This fee helps us:

  • Maintain and improve Hare
  • Provide customer support for you and your clients
  • Market Hare to connect you with more clients
  • Cover payment processing costs
Payment Phase Client Pays Service Fee You Receive
Initial Deposit 30% of Total 6.5% of Deposit Deposit minus Fee
Remainder 70% of Total 6.5% of Remainder Remainder minus Fee

Example (Hare bookings only): For a $200 appointment booked through Hare, the client pays a $60 deposit. You receive $56.10 (after 6.5% finder's fee). After completing the service, the client is charged the remaining $140, and you receive $130.90 (after 6.5% finder's fee). Total earnings: $187 (93.5% of the total price). This fee only applies to bookings made through Hare — your own booking methods are not affected.

Setting Up Your Stripe Account

To accept bookings and receive payments through Hare, you'll need to set up a Stripe Express account. This is optional — only needed if you want to use Hare's booking system. If you prefer your own booking methods, you can skip this. Setup typically takes about 10 minutes.

What You'll Need:

  • Legal name and date of birth
  • Home address
  • Mobile phone number
  • Social Security Number (SSN) or Tax ID
  • Government-issued photo ID
  • Bank account information for deposits
  • Description of your braiding services

Stripe handles all the sensitive information securely - Hare never sees or stores your banking details or SSN.

Connect with Stripe

Want to learn more? Visit Stripe Connect's official page.

Security & Compliance

Your Security is Our Priority

Stripe maintains the highest level of security certification in the payments industry. They're trusted by millions of businesses worldwide, from small startups to Fortune 500 companies.

  • PCI Level 1 Compliance (highest level)
  • 256-bit encryption for all data
  • Fraud prevention tools
  • Two-factor authentication

Tax Reporting

Stripe will help you with tax reporting by providing:

  • Annual 1099-K forms for tax filing
  • Transaction history for your records
  • Earnings summaries

This makes tax time simpler and ensures you stay compliant with IRS requirements.

Client Payment Experience

Understanding how your clients experience the payment process can help you address their questions and build trust. Here's what they'll see:

Booking & Deposit

Clients enter their card details on our secure payment page when booking. They're charged a 30% deposit upfront to confirm their appointment.

Payment Confirmation

Clients receive an automatic email receipt for their deposit and a booking confirmation with appointment details.

Remainder Payment

24 hours before the appointment, the remaining 70% is automatically charged to their card on file. No action needed from you or them.

Final Receipt

Clients receive a second receipt showing the full payment has been completed.

Common Client Questions

  • Is my payment information secure? Yes, Hare never stores credit card information. All payment details are securely encrypted by Stripe.
  • What if I need a refund? Refunds are handled according to your cancellation policy, which clients see before booking.
  • Can I get a receipt for my records? All payments generate automatic email receipts that clients can use for their records.

Frequently Asked Questions

How quickly will I receive my money?

Funds are transferred to your bank account daily. It typically takes 1-2 business days for the money to appear in your account after a payment is processed.

What happens if a client cancels?

The 30% deposit is non-refundable once you confirm an appointment, ensuring you're compensated for reserving your time. For the 70% remainder payment (if already processed), refunds depend on timing: client receives 100% of remainder if cancelled 24+ hours before, 75% if 12-24 hours before, 50% if less than 12 hours before, and 0% for no-shows. Hare handles this process automatically.

Is there a way to see my payment history?

Yes, you can view all your transactions in both the Hare dashboard and your Stripe dashboard.

What happens if there's a payment dispute?

Hare and Stripe work together to resolve any payment disputes. Our team will assist you throughout the process to ensure a fair resolution.

Can I change my bank account information?

Yes, you can update your banking information at any time through your Stripe dashboard.

What should I do if a client has payment issues?

If a client reports payment issues, direct them to contact Hare support. Our team can investigate and resolve most payment problems without requiring action from you. For disputes or chargebacks, we'll work with you to gather necessary information and respond appropriately.

Connect Your Stripe Account